Contact Us

Phone

Our team is ready to assist and answer your questions.

  • 0433 245 446

Email

Send us an email and we will get back to you as soon as possible.

  • info@holisticcareaus.com.au

Privacy Statement

At HCA, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
When you contact us via this website, we may collect personal information such as your name, contact details, and any information you choose to provide. This information is collected solely for the purpose of:
  • Responding to your enquiry
  • Providing advice and support services
  • Improving our services
We will not disclose your personal information to third parties unless:
  • It is required or authorised by law; or
  • It is necessary to provide our services and you have given consent
All reasonable steps are taken to ensure your information is stored securely and protected from misuse, loss, or unauthorised access.
You may request access to, or correction of, your personal information at any time by contacting us.
For further information, please refer to our full Privacy Policy or contact us directly.

Complaints & Concerns

At HCA, we are committed to providing high-quality advisory services and take all feedback and complaints seriously.
If you have a concern or complaint, we encourage you to raise it with us in the first instance so we can work with you to resolve the issue promptly and fairly.
Please refer to our Complaints Handling Policy for details on how to lodge a complaint and how we manage and respond to complaints.
If you are not satisfied with how we have handled your complaint, or you prefer to raise your concern externally, you have the right to contact the NDIS Quality and Safeguards Commission.
The NDIS Commission is responsible for regulating NDIS providers and handling complaints about services delivered under the NDIS.
Contact details – NDIS Commission
Contact details

NDIS Commission

Phone

1800 035 544 (free call within Australia)

TTY

133 677

National Relay Service

Available for people who are deaf or have a hearing or speech impairment

Online complaint form

Available via the NDIS Commission website

Send message

Send us a message using the form below - and we will be in contact with you